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August 24, 2008

LIRR Penn Station Hotspot Update - Service Call Logged

Managed service fans, hear this.  After a night of consulting in Gotham, I was heading back out to the wilds of Long Island, and decided to see if the hotspot in the LIRR waiting room had been brought back to life.  This time, I couldn't even associate to the network.  Lirrhotspotderailed The rather grumpy, short-tempered, sharp-tongued, silver-haired customer service fellow didn't believe me when I said there was a wireless network in the waiting room, even when I pointed out the sign.
On the off chance I would have more luck, I went to the customer service office where I had a pleasant conversation with the younger fellow on duty, who indeed knew about the network, and was unaware of anybody having issues.  He was under the impression that few people used it. ( managed services could either confirm or disabuse him of that notion )  However, he did treat my news seriously and logged a service call with the railroad's IT helpdesk.  I won't be back in town this week, I think so if somebody wants to leave a status report in the comments to see if the IT department followed up on the service call, please be so kind.

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